Aubry's Therapeutic Footwear Customer Satisfaction Policy

If a manufacturer’s defect or material failure occurs to the footwear within 90 days of purchase, (except for the
rubber on the coil), the footwear will be repaired or replaced, absolutely free of charge, to the original purchaser,
at the sole discretion of the management of Z-CoiL, Torrance.

Coil Breakage

The coil is guaranteed not to break. If the coil should break, at any time, for the life of the shoe,
any Z-CoiL store will replace the coil absolutely free of charge. Shipping charges to Albuquerque, NM will apply.

Bring the entire broken coil (with all of the parts, together with both shoes), to the store. An eight dollar ($8.00)
shipping charge will apply to ship the coils to Albuquerque, NM.

Please note: On the top of the coil, there is a stabilizing pin. This pin prevents the coil from rotating.
Broken stabilizing pins are not covered as a "broken coil". Stabilizing pins do not usually break on their own.
A broken stabilizing pin is usually evidence that a shoe has been worn while the coil is loose. Z-CoiL shoes are not designed
to be worn, nor should they be worn while the coil is loose. If at anytime the coil becomes loose, lift up the insole located
inside the shoe and tighten the screw with a Phillips screwdriver or come to the store (or any other Z-CoiL store) and have
the screw tightened for you.

Rubber Heel Separation

If, at any time, the rubber heel on the coil comes loose from the coil, we will, if possible, re-glue it free of charge. There is no
warranty on the rubber sole itself. If, at any time, the rubber heel on the coil wears out, it is the responsibility of the customer.

The rubber heels are part of the coil assembly. The coil assembly is available for $44.99, a pair, plus tax.

HEAT DAMAGE IS NOT COVERED BY THE WARRANTY.

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14 Day Customer Satisfaction Policy

Customer Satisfaction Policy: To assure you of the fatigue and pain relief that Z-CoiL® Pain Relief
Footwear™ is famous for, we offer you a fourteen (14) day customer satisfaction period. If any problems
develop, we can often modify the fit so your Z-CoiL® Pain Relief Footwear™ is comfortable. You may
return for free adjustments or repairs (at any time). Beyond the 14 day customer satisfaction period, ad-
justments will be made, free of charge, for the life of the shoe.

If the fit cannot be adjusted to your satisfaction, the footwear may be returned, if in a “saleable” condition,
(excessive wear is not considered "saleable condition"), with a completed "Customer Product Return Survey",
together with all of the custom fitted inserts, per shoe,
in the original box, accompanied with your invoice (proof of purchase), within 14 days for a refund. No shoes
will be accepted for return which have been subjected to excessive wear or after 14 days. No Exceptions.
All shoes returned within the 14 day authorized return period will be charged a restocking; reconditioning; fitting
fee of 20% of the price of the particular style of footwear to be returned, for every pair of footwear returned.
If any shoe is returned without the custom fitted inserts, the return fee will be 50% of the list price of the particular
style of footwear to be returned. There is never a charge for adjustment that are made to any Z-CoiL footwear,
however, a minimum charge of $1.50 "materials fee" may be made, if such materials are needed. Shoes may not be
returned without their original box. No shoe is returnable if the box is not in new condition or has been
marred, taped or in any way affected by any condition rendering it unusable. Any footwear that is dropped off or
left at the store, beyond the 14 day period, will be considered abandoned. Any such footwear may be disposed of in
any way, as seen fit, at the sole discretion of the management. All shoes intended to be returned, must be brought into
the store by the person who purchased the shoe. Any shoe that is mailed or delivered by courier will be refused delivery
and returned to the sender.

Regarding returns: Cash purchases will be issued a check, by US mail, within 30 days. Check purchases will be issued a
check, by US mail, within 30 days after your check has cleared our bank. Request for shoe exchanges, may be
accommodated, (but not guaranteed), if the shoe is in a saleable condition, as determined by the management. Otherwise,
the shoe will be treated as a return, if so desired. If a shoe is in a condition to be considered for an exchange, an exchange
may be made, within 5 days of purchase for a different size or style with a charge of 15% of the list price of the particular
style of footwear, to be exchanged, in consideration of fitting the new pair of shoes. The sale of enclosed coils is final
with no return, refund or exchange.

Rev.12/6/08

Only Authorized Retailer in Los Angeles County
First Authorized Z-CoiL^® Pain Relief Footwear^™ Dealer in
Los Angeles County

Ranked #20 in Dealer Sales for Year 2005
3rd Highest Dealer Sales in California for Year 2005

We Stock Every Style that Z-CoiL® manufactures, in two to four pairs of all the sizes.

We Stock more Styles, Colors and Sizes of CROCS Footwear than any other Dealer